Snacka Privacy Policy
How we handle your personal data when you use the Snacka language-learning app
Last updated: 22 May 2026
1. Purpose and who we are
Snacka AB (“Snacka”, “we”, “us”, “our”) operates Snacka, a language-learning application that helps individual users practise speaking a new language through interactive, AI-powered conversations. We are committed to protecting your privacy. Trust is essential to a product built around your voice, and we treat the protection of your personal data as a priority that shapes our technology and business decisions.
We are the data controller responsible for the personal data described in this policy. You can reach us at Högklintavägen 12, 172 64 Sundbyberg, Sweden, or by email at raisa@snacka.ai. Our company registration number (organisationsnummer) is 559577-9306.
This policy applies to the collection, use and disclosure of personal data for the provision of Snacka, as well as for our marketing, sales and customer communications, and when you visit our website.
2. About this policy
This privacy policy explains what personal data we collect when you use Snacka, why we collect it, the legal basis on which we rely, who we share it with, how long we keep it, and the rights you have. It applies to the Snacka mobile app and web interface, and to related websites we operate.
Snacka is intended for adults aged 18 and over only. It is not directed at anyone under 18 — see section 15.
Snacka is built on and operated through the Ikon AI platform, provided by Ikon Live Oy (“Ikon AI”). Ikon AI processes personal data on our behalf as our data processor. Section 6 explains this relationship in more detail.
3. The personal data we collect
We collect personal data through different means. The type and amount of data depends on how you use Snacka. The categories we collect include, but are not limited to:
- Account data — basic information such as your name and email address, which you provide when you create an account.
- Subscription and payment data — payments are handled by our payment processor, Stripe, or by Google Play when you subscribe in the Android app. We do not collect or store your full card number. We receive limited billing information such as your name, email address, chosen plan and payment status.
- Voice and conversation content — when you practise speaking or hold conversations in Snacka, microphone audio and the content of those conversations are processed so the app can respond to you and give real-time feedback. Section 5 describes how we handle this data.
- Service-usage data — data generated when you use Snacka, such as login and authentication information, scenarios and lessons completed, and how features are used.
- Technical data — limited device and connection information needed to deliver, secure and troubleshoot the service.
- Learning-profile information — where relevant to personalise your experience, such as your target language, native language or proficiency level.
- Other data — any further data you choose to provide, processed on the basis of your consent and described to you at the point of collection.
We may also collect and use aggregated or anonymised data, from which no individual can be identified, for any purpose — for example, statistical data about how Snacka is used.
4. How we use your data, and our legal basis
Under the GDPR we must have a legal basis for each use of your personal data. We process your personal data to perform our contract with you, to comply with legal obligations, where we have a legitimate interest in running and improving Snacka, and where you have given consent. The main purposes are set out below.
| Purpose of processing | Legal basis |
|---|---|
| Creating and managing your account, and verifying your identity when you sign in | Performance of our contract with you |
| Providing the Snacka service, including real-time conversation practice and feedback | Performance of our contract with you |
| Processing payments and managing your subscription | Performance of our contract; compliance with legal obligations (accounting and tax) |
| Providing customer support and responding to your enquiries | Performance of our contract; our legitimate interest in supporting users |
| Maintaining the security, integrity and proper functioning of the service | Our legitimate interest in a secure, reliable service; compliance with legal obligations |
| Improving Snacka and developing new features, using usage data and aggregated insights | Our legitimate interest in understanding users and improving our service |
| Informing you about changes, new features and important service notices | Performance of our contract; our legitimate interest in keeping users informed |
| Marketing communications about Snacka, and market research or customer surveys | Your consent, or our legitimate interest, depending on the channel and applicable law |
| Any further specific purpose described to you at the time of collection | Your consent |
Where we rely on legitimate interest, we have balanced that interest against your rights and freedoms. You can object to processing based on legitimate interest — see section 13. We may also process your personal data for other specific purposes where you have consented to that processing.
Importantly, your personal data is not used to train publicly available AI language models. See section 6.
5. Voice and conversation data
We take particular care with your speech. Audio from your microphone and the content of your practice conversations are processed in real time so that Snacka can respond to you and give you feedback. While a practice session is in progress, a short transcript or summary of the conversation is held temporarily so that the AI can follow the context of what you are saying. That transcript is discarded when the session ends. We do not store your microphone audio or your conversation content after your session ends, and we do not keep a history of your past conversations.
We do not use your voice to identify you as an individual. Assessing pronunciation or holding a conversation is not biometric identification, so your voice is not processed as biometric data.
6. Artificial intelligence and the Ikon AI platform
Snacka uses artificial intelligence to power conversations, corrections and feedback. Snacka is built on and operated through the Ikon AI platform, provided by Ikon Live Oy (“Ikon AI”).
For the personal data described in this policy, Snacka AB is the data controller and Ikon AI acts as our data processor. Ikon AI processes personal data on our behalf and on our instructions, under a written data processing agreement, in order to operate the platform on which Snacka runs. When you use Snacka, service-related information — such as user IDs, authentication credentials and the content needed to power your conversations — is transmitted to and processed on Ikon AI’s servers.
Neither we nor Ikon AI use your conversations to train publicly available AI language models. Where AI and usage data are used to better understand user behaviour and improve the service, this is done on the basis of our legitimate interest and does not involve training public AI models on your personal data.
During AI conversations you are always interacting with an automated system, not a human teacher. AI-generated output can sometimes be inaccurate and should not be relied on as professional, certified or authoritative language instruction.
7. Payments
Payments are processed by Stripe. When you subscribe, your payment details are collected directly by Stripe under its own privacy policy (available at stripe.com/privacy). We do not receive or store your full card details. We receive confirmation of payment and the limited billing information we need to manage your subscription, such as your name, email address and subscription status.
If you subscribe in the Android app, Google Play handles the payment under Google’s own terms and privacy policy, and we do not receive your payment details. We use RevenueCat to keep track of these subscriptions. RevenueCat receives your Snacka user ID and your purchase history, but not your name or email address.
8. Cookies and similar technologies
When you visit our website or use Snacka, we and our service providers may use cookies, SDK identifiers and similar technologies (“Cookies”) to operate the service and to collect information about your visit. Technologies that are strictly necessary to deliver the service you have asked for are used without consent. Anything used for analytics or other optional purposes is used only with your consent, which you can give or withdraw at any time through the cookie banner on our website or in the app’s privacy settings.
Information collected through Cookies is described in the cookie banner on our website. You can accept or refuse Cookies, or change your earlier choices, at any time. You can also disable Cookies or clear your cookie history through your browser settings. If you refuse Cookies, some parts of the website may not work fully on your device, and you may not be able to access all areas of it.
9. Who we share your data with
We share personal data only with service providers (“processors”) that help us run Snacka, each bound by a data processing agreement that requires them to protect your data and to act only on our instructions. These include:
- Ikon AI (Ikon Live Oy) — which provides the platform on which Snacka runs;
- AI model providers (Anthropic, OpenAI, Deepgram, Microsoft and ElevenLabs) — which turn your speech into text, write Snacka’s replies, hints and feedback, and make Snacka’s voice. Snacka sends them what you say and your profile details only after you allow it in the app. You can withdraw this in Settings, under AI providers. Snacka cannot work without them, so it then asks you again before you continue;
- our hosting and cloud providers — which store and serve the service;
- our analytics provider — which helps us understand and improve how Snacka is used;
- Stripe and Google Play — for payment processing;
- RevenueCat — for keeping track of subscriptions bought in the Android app; and
- our email and customer-support tools — for communicating with you.
We may also disclose personal data where we are legally required to do so, or where it is necessary to establish, exercise or defend our legal rights. We do not sell your personal data.
10. International data transfers
We aim to process personal data within the European Union (EU) and the European Economic Area (EEA). Some of our service providers may process data outside the EEA. Where that happens, we rely on appropriate safeguards — an EU adequacy decision, or the European Commission’s Standard Contractual Clauses together with any additional technical, organisational or contractual measures needed to ensure your data receives a level of protection equivalent to that within the EU/EEA, in accordance with the GDPR. You can request details of these safeguards using the contact details in section 17.
11. How long we keep your data
We keep your personal data only for as long as necessary for the purposes described in this policy and as required by law. After that, we securely delete or anonymise it.
- Account data — for as long as your account is active, and for up to three months after your relationship with the service ends, after which it is deleted or anonymised.
- Payment and subscription records — for as long as required by accounting and tax law (currently seven years under the Swedish Bookkeeping Act).
- Voice and conversation content — not stored after your session; see section 5.
- Usage analytics — kept in anonymised or aggregated form.
In general, the retention period for users of the service is the duration of your relationship with the service plus three months, unless a longer period is required by law.
12. Data security
We take appropriate technical and organisational measures to protect your personal data from loss, destruction, unauthorised access, disclosure or other misuse. These measures include encryption in transit, access controls and procedural safeguards that comply with applicable legal requirements. Personal data is stored in encrypted databases on the servers of third-party cloud providers, and we limit access to those employees and service providers who need it to perform their duties, each subject to confidentiality obligations.
Although we make good-faith efforts to keep your data in a secure environment, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You provide your personal data at your own risk. In the event of a data breach that is likely to put your privacy or data at risk, we will notify you and the relevant authorities as required by law. We may also temporarily suspend services to protect personal data.
13. Your rights
Under the GDPR you have the following rights regarding your personal data:
- Right of access — to obtain confirmation of, and access to, the personal data we hold about you.
- Right to rectification — to have inaccurate or incomplete personal data corrected.
- Right to erasure — to have your personal data deleted in certain circumstances.
- Right to restrict processing — to ask us to limit how we process your data in certain circumstances.
- Right to object — to object to processing based on our legitimate interest, and to object to direct marketing at any time.
- Right to data portability — to receive your personal data in a structured, commonly used and machine-readable format.
- Right to give and withdraw consent — where we rely on your consent, you may withdraw it at any time, without affecting processing carried out beforehand.
To exercise any of these rights, contact us at raisa@snacka.ai. We will respond within one month. There is normally no charge.
Deleting your account
You can delete your account in the app: open Settings and tap Delete account. Two weeks later, your account and the personal data we keep about you are deleted. Until then, you can cancel the deletion in Settings. Scenarios you published to Community scenarios stay available, without your name. Records that the law requires us to keep, such as payment records, are kept as described in section 11. You can also ask us to delete your account by email at raisa@snacka.ai.
14. Complaints
If you believe we have not handled your personal data properly, please contact us first so we can try to put things right. You also have the right to lodge a complaint with a data-protection supervisory authority — in particular in the EU or EEA country where you live or work. As Snacka AB is established in Sweden, our lead supervisory authority is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, “IMY”); you can find its contact details at imy.se.
15. Age requirement
Snacka is intended for users aged 18 and over and is not directed at anyone under 18. We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has provided us with personal data, contact us and we will delete it.
16. Changes to this privacy policy
We may update this privacy policy from time to time. If we make material changes, we will notify you in the app, on our website or by email before they take effect. The “last updated” date at the top of this policy shows the current version.
17. Contact us
If you have any questions or concerns about this privacy policy or our use of your personal data, please contact us:
- Snacka AB
- Högklintavägen 12, 172 64 Sundbyberg, Sweden
- Email: raisa@snacka.ai
- Company registration number (organisationsnummer): 559577-9306
Snacka AB acts as the data controller within the meaning of the General Data Protection Regulation (EU 2016/679) for the personal data described in this policy. Ikon Live Oy (Ikon AI) acts as our data processor in providing the Ikon AI platform on which Snacka runs.
This document provides general information, not legal advice. Before publishing or relying on it, have the policy reviewed by a qualified lawyer in your jurisdiction.